Help & Support

Help & Support

Volity Help Center | Get Support for Trading and Account Setup
Volity Help Center | Get Support for Trading and Account Setup

Welcome to Our Help & Support Center

Get the Assistance You Need, When You Need It

At Volity, we are committed to providing you with exceptional support and assistance. Our dedicated Help & Support Center is designed to answer your questions, resolve your issues, and ensure that your trading experience is as smooth and successful as possible.

Visit our Help Center

Start with our Help Center for quick answers to common queries about account setup, trading platforms, deposit and withdrawal methods, and much more.

Contact Us

You can reach us via

Live Chat

For instant support

Send us your queries at support

Our knowledgeable representatives are ready to help.

Educational Resources

Enhance your trading knowledge with our comprehensive learning tools and resources. From beginner guides to advanced trading strategies, find everything you need to become a savvy trader. Explore educational resources.

Feedback

Your feedback is vital to us. It helps us improve our services and better understand your needs. Please let us know how we can serve you better.


Stay Updated

Keep up with the latest updates, system maintenance schedules, and product enhancements by visiting our news section.

Complaints

Please see the following document for our full complaints procedure

Your frequently asked questions.

Q1. What’s the main difference between MARKETS and PRO?

Many clients see our Markets account as a simpler alternative to the PRO account since all fees are included in the spread. Those with particular trading styles, such as scalpers and algorithmic traders, may prefer the PRO account due to its lower-cost setup.

Get stock recommendations, portfolio guidance, and more from Volity Markets team.

Start Your Days Smarter!

High-Risk Investment Notice:  Website information does not contain and should not be construed as containing investment advice, investment recommendations, or an offer or solicitation of any transaction in financial instruments. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research, and it is not subject to any prohibition on dealing ahead of the dissemination of investment research. Nothing on this site should be read or construed as constituting advice on the part of Volity Trade or any of its affiliates, directors, officers, or employees.

Please note that content is a marketing communication. Before making investment decisions, you should seek out independent financial advisors to help you understand the risks.

Services are provided by Volity Trade Ltd, registered in Saint Lucia, with the number 2024-00059. You must be at least 18 years old to use the services.

Trading forex (foreign exchange) or CFDs (contracts for difference) on margin carries a high level of risk and may not be suitable for all investors. There is a possibility that you may sustain a loss equal to or greater than your entire investment. Therefore, you should not invest or risk money that you cannot afford to lose. The products are intended for retail, professional, and eligible counterparty clients. For clients who maintain account(s) with Volity Trade Ltd., retail clients could sustain a total loss of deposited funds but are not subject to subsequent payment obligations beyond the deposited funds. Professional and eligible counterparty clients could sustain losses in excess of deposits.

Volity is a trademark of Volity Limited, registered in the Republic of Hong Kong, with the number 67964819.
Volity Invest Ltd, number HE 452984, registered at Archiepiskopou Makariou III, 41, Floor 1, 1065, Lefkosia, Cyprus is acting as a payment agent of Volity Trade Ltd.

Volity Trade Ltd. is an introductory broker for UBK Markets Ltd. It offers execution and custody services for clients introduced by Volity. UBK Markets Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC), license number 186/12 and registered at 67, Spyrou Kyprianou Avenue, Kyriakides Business Center, 2nd Floor, CY-4003 Limassol, Cyprus.

Volity Trade Ltd. does not offer services to citizens/residents of certain jurisdictions, such as the United States, and is not intended for distribution to or use by any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Copyright: © 2025 Volity Trade Ltd. All Rights reserved.